Privacy Policy

Welcome to My Kiosk Platform! We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Data Protection Act, 2019 of Kenya, the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA), and the requirements for applications distributed through digital platforms.

1. Information We Collect

  1. Personal Information: Your name, email address, phone number, physical address, and payment details provided during account creation or transaction processes.
  2. Usage Information: Data on how you interact with the Platform, such as pages visited, items viewed, and actions taken.
  3. Device Information: Details about the device used to access the Platform, such as IP address, browser type, operating system, device identifiers, and crash reports.
  4. Cookies and Analytics: Data collected through cookies and analytics tools to improve your browsing experience and app functionality.
  5. Location Data: With your permission, we may collect your geolocation data to enhance certain features of the Platform.

2. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: When you explicitly consent to the processing of your personal data (e.g., subscribing to notifications or location-based services).
  • Performance of a Contract: When data processing is necessary to provide services you have requested.
  • Legal Obligations: To comply with applicable laws, such as tax reporting and fraud prevention.
  • Legitimate Interests: To improve our services, prevent misuse, and ensure the security of the Platform.

3. How We Use Your Information

  1. To create and manage your account, process transactions, and facilitate communication between users.
  2. To personalize and improve your experience on the Platform.
  3. To comply with legal obligations and regulatory requirements.
  4. To send marketing communications, subject to your preferences and opt-in consent where required.
  5. To provide app functionality, such as personalized recommendations, location-based services, and customer support.

4. Sharing Your Information

  1. We do not sell or rent your personal data to third parties.
  2. We may share your data with:
    • Trusted service providers, such as payment processors, analytics providers, and delivery partners.
    • Regulatory authorities when required by law.
  3. Your data may be transferred to third-party platforms or services used to enhance app functionality, with proper safeguards in place.

5. Data Protection and Security

  1. We implement technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
  2. We conduct regular audits and vulnerability testing to ensure the security of the Platform.
  3. We comply with app store security standards, including secure storage of sensitive data, encryption, and prevention of unauthorized tracking.

6. Your Rights

Under the Data Protection Act, 2019 and GDPR, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion (Right to Be Forgotten): Request deletion of your data, subject to legal and contractual obligations.
  • Restriction: Request limitation of data processing under certain conditions.
  • Objection: Object to the processing of your data for specific purposes, such as marketing.
  • Portability: Request transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: Withdraw your consent for data processing where consent is the basis.

7. Data Retention

  1. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
  2. Once your data is no longer needed, it will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

  1. We use cookies and tracking technologies to enhance app functionality and improve user experience. For more information, see our Cookie Policy.
  2. You can manage your preferences through the app settings or browser configurations.

9. Children’s Privacy

The Platform is not intended for users under the age of 18. We do not knowingly collect personal data from children. If we become aware of such data, it will be deleted immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or app store policies. Updates will be posted on this page, and where appropriate, notified to you via email or the Platform.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Last Updated: January 4, 2024